Website The Block reported earlier that the service also includes features like additional account protection and "prioritized phone support." In addition, the company confirmed Wednesday that it's started testing a new subscription service that will allow customers to buy, sell and convert digital currencies without paying a fee for each trade. After reportedly receiving thousands of customer complaints related to its customer service, Coinbase, one of the most popular exchanges, started a live phone support line in September, which doesn't appear to have pleased some of its unhappy customers.Ĭoinbase didn't respond to a request for comment but notes on its website that it carries "crime insurance" protecting a portion of digital assets held across its storage systems against losses from theft, including data breaches. If losses continue on pace, they'd total $1.17 billion, though that would be a drop from last year's $1.9 billion.Įven if you store your crypto at one of the well-established exchanges, you might face a slog recovering your funds. Losses from crypto hacks, thefts, fraud and misappropriation totaled $681 million in the first seven months of this year, according to a report from crypto intelligence company CipherTrace. So far, police have seized more than C$7 million ($5.6 million) in cryptocurrency related to the case. Hamilton Police said the victim was targeted with a SIM-swap attack, where criminals manipulated wireless-carrier employees into duplicating the victim's phone number, allowing them to intercept two-factor authorization requests and giving them access to the victim's account.
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